Recently, a PUBG Mobile player took to social media to ask for help after claiming that VNG banned his account without any clear reason. Initially, his account was only locked for a few days, but now it’s permanently banned and he can no longer access it.
Frustrated by the repeated bans, the player even went to VNG’s office to demand answers and fairness. He submitted a report but left after the publisher refused to reconsider. Feeling upset about VNG’s handling of the situation, he’s still waiting for a proper response.
Based on this one-sided info, we reached out to VNG for their side of the story. Today, the publisher confirmed that their PUBG Mobile team reviewed the player’s account and found evidence of “character data manipulation,” which is considered cheating and led to the ban.
Regarding why VNG stayed silent when the player asked for proof, the company explained that this information is legally confidential and cannot be publicly shared.
This response might not satisfy the unlucky player, but it’s a reminder for the gaming community to learn from this case. Disputes between publishers and players are nothing new, and the outcomes rarely favor the players.
The key takeaway is to always read all the terms of service carefully before logging into any game, especially mobile games, to avoid situations that could hurt your account.
